LAURENT E. COTE

786 South Mammoth Road   Manchester, New Hampshire 03109   H (603) 668-5239   C (603) 493-7965   lecotejr@comcast.net

 

 

A versatile and results-driven solutions/sales support engineer, with a broad-based background in network operations, application IP transport, engineering and telecommunications services. Proficient in nurturing extensive product knowledge, and performing cost and function analysis to assist clients in making educated purchasing decisions. Displays competency in all aspects of sales process, with a discipline and order that fosters team confidence. As a tireless, enthusiastic source of sales and customer support, possesses a proven track record of converting abstract product benefits into measurable company revenue.

 

 

EXFO, America

Solutions Engineer, 2012 to present

 

In this role I am responsible for the technical sales in support of multiple Sales Managers within the cable, wireless, wireline and enterprise business sectors. Some of my responsibilities include:

- Create and deliver product presentations and training for customers.
- Act as our customer advocate with setting of direction for product line management (PLM) on Roadmap and other product development.
- Act as technical liaison between product marketing, PreSales post sales implantation groups, engineering and sales teams.
- Provide network analysis and design for recommendations to customers.
- Provide Pre-Sales product Proof of Concept (POC). This includes planning, staging, installing, and managing the POC process.

- Tasked with writing Statements of Work (SOW), System Test Plans (STP).

- Tasked with responding to RFI and RFP responses for sales opportunities.

- Team member in support of the software products to transition to NFV and SDN solutions.

-Proficient with wireless backhaul implementations for network monitoring and network integrity.

 

F5 Traffix, Seattle, Washington

Senior Systems Engineer, 2012-2012

 

Exceeding Performance Expectations and Assignments for Next Generation Signaling, Switching, IMS Networking and LTE 4G networks, Including Network Performance Analysis, Business Development, Networking, Implementation, Labs Certification and New Technology Introductions. A strong technical account management background for; Signal Transfer Point (STP), SIP Proxy, Network Monitoring, VoIP Switching, Policy Management and Diameter Routing Agent (DRA) and Diameter Signaling Controllers (DSR).

 

 

TEKELEC, INC., Morrisville, North Carolina

Senior Sales Engineer, 2004-2011

 

Charged with sales engineering support to multiple teams, managing accounts for Tier One, Tier Two and Tier Three wireless and wire-line carriers. Navigated assignments to meet product and team sales goals. Completed customer discovery and needs analysis to identify new product opportunities. Defined product concepts and communicated with clients and internal sales teams. Exhibited sound knowledge of customer operations and product benefits to develop business cases. Assisted sales force in preparation of responses for RFP and RFIs. Managed customer demos and field trials via sales teams. Identified revenue opportunities and threats.

§ Received Distinguished Employee Service Award in 2005 and 2006 for outstanding services rendered to the sales force.

§ Accepted President’s Club Award in 2007 and 2008.

§ Secured Distinguished Service Award in 2009 for efforts in pre-sales engineering.

 

 

HOMISCO, INC., Melrose, Massachusetts

Manager, Application Engineering, 1995-2004

 

Responsible for sales and application engineering for network systems division. Supported sales efforts and facilitated new feature design. Served as customer contact for application architecture, system installation and integration, and training and support.  Provided engineering foundation responsible for securing company's largest wireless account, with annual revenues of $2,000,000.  Promoted twice for distinguished performance.

 

SANDERS, A LOCKHEED COMPANY, Nashua, New Hampshire, Manager, Telecommunication/Information Services, 1983-1987. Executed telecommunication service installation, testing and development for all state-based activities. Managed inventory control, operator services and new site installation.

SANDERS ASSOCIATES, Manchester, New Hampshire, Junior Manufacturing Engineer, 1980-1983. Received Navy commendation for superior work performed on Trident Missile Project. Developed process production methods, enabling annual savings in excess of $2,000,000.

United States Marine Corps, 1975-1981, Sergeant.

 

EDUCATIONSOUTHERN NEW HAMPSHIRE UNIVERSITY, Manchester, New Hampshire

B.S., Management Science, 1984

 

CERTIFICATIONSDIAMETER in LTE, 2010

Target Account Selling (TAS), 2010

IP Multimedia Subsystem, 2008

 

AFFILIATIONSTelephone Association of New England (TANE)

EXTENDED COMPUTER SKILLSWindows Operating Systems, MS Access, Excel, PowerPoint, Visio, Word, Tekelec EAGLE 5 STP, Tekelec DSR (LTE Diameter Routing Agent), Caminat PCRF, Tekelec Performance Intelligence Center (formally IAS), F5 Signaling Diameter Controller (SDC), BrixWorx Active/Passive monitoring Solutions, familiar with Linux operating systems. Proficient with multiple protocol environments including but not limited to SS7, SIGTRAN, Diameter, VoLTE, SIP, AS-SIP, VoIP (H.323, H.248, etc) RFC 2544, Y.1564, Y.1731, NCS. Experienced with Terminal Access Machines (TAM) and multi-probe monitoring environments. Famliar with XML and SOAP implementations, multi-API environments. Experience with TCP/IP, LAN, WAN, MPLS, FRAME and ATM. Worked with application running in Linux environments, familiar with Oracle DB environments. Proficient with SalesForce.Com.